CompTIA A+ Essentials Student Edition
CompTIA Official Courseware and Training Materials
gtslearning’s CompTIA A+ Essentials Student Edition is a great value “Integrated Learning” product that will prepare your students for CompTIA exam:220-701. Fully supported with Professor Messer’s video training, instructor resources and approved as CompTIA Official, CompTIA A+ Essentials Student Edition from gtslearning is the only courseware you will need.
Why choose our CompTIA A+ Essentials courseware?
gtslearning’s CompTIA A+ Essentials courseware is the perfect way for you to get your students ready for the CompTIA 220-701 A+ exam. Fully supported with instructor resources and approved as CompTIA Official, A+ Essentials from gtslearning is the only courseware you will need.
About this title
This 5-day practical “hands-on” course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.
On course completion, students will be able to:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure peripheral devices.
- Identify types and characteristics of portable computers.
- Install and configure Microsoft Windows 2000, Microsoft Windows XP, Microsoft Windows Vista and Microsoft Windows 7.
- Perform basic PC maintenance and troubleshooting.
- Understand fundamental principles of securing IT systems and working safely.
- Communicate effectively with customers.
- Install and configure print devices.
- Understand fundamental principles of implementing LANs and internet access
Courseware with integrated video training from Professor Messer
Professor Messer has long been a web hero for CompTIA certification students. For many years, Professor Messer has provided video-based training courses for CompTIA certifications. With professionally-produced lessons covering the full exam objectives and online forums, Professor Messer is a trusted online source for exam information.
Now, gtslearning has partnered with Professor Messer to take this learning to a new level. The student will be able to study from the gtslearning courseware and link to the appropriate training video (by QR code, hyperlink or typing short URL) for further explanation. Equally, a student studying from the Professor Messer video course will be able to easily follow his video presentations using the same CompTIA CAQC Official courseware.
See a sample Professor Messer video:
OPTIONAL Toolwire live labs inside
Toolwire Live Labs have been co-developed by gtslearning and Toolwire. Bringing learning to life, students will get several weeks in a “technology apprenticeship” with real equipment, operating systems, and applications – all delivered anytime, anywhere via a web-enabled browser. Exclusive to gtslearning, you will get several hours of hands-on training to hone your skills to perfection!
Choose Yes in the Toolwire option when placing your order, your Toolwire activation will be emailed to you separately from your order confirmation.
Printed books or downloadable eBooks – you decide
gtslearning offers content to suit every classroom or study need. Our printed courseware has been used by training centres around the globe since the late 1990s – all provided as spiral-bound manuals.
Our eBooks provide a cost-effective alternative for you and your students. You don’t need to wait for books to be shipped to you, place your order and you can start reading within minutes.
The gtslearning eBook Viewer can be installed on any computer that meets the following operating system requirements:
- Windows 2000 with Service Pack 3 or later
- Windows XP
- Windows Vista
- Windows 7
- If using Comodo internet security products with Windows, please refer to this support note
- Mac OSX 10.4 and later. If using OSX 10.6 (Snow Leopard), Apple’s Rosetta software needs to be installed on Intel-based Macs.
Please note that gtslearning eBooks are not suitable for viewing on Apple iPhone/iPad, Amazon Kindle or other e-Reader platforms. gtslearning eBooks are non-printable
This course will prepare students for the 220-701 CompTIA A+ Certification Essentials exam for version 2.0 of the 2009 edition objectives (including Windows 7 content) and is approved under the CompTIA Authorized Quality Curriculum program. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCTS, MCITP and MCSE.
Students should have successfully completed the gtslearning course “PC Fundamentals” or have equivalent experience of using a PC, Windows and browsing the Web. The following key skills are recommended:
- Use a keyboard and mouse.
- Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
- Use Internet Explorer to view websites.
Exam voucher bundle
A special bundle is available that includes an exam voucher, an exam prep guide and the full content. This voucher can be redeemed at a Pearson VUE test centre.
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. The course also comes with two online practice exams.
An instructor edition of the course is available with margin notes and tips for the trainer. Access to course resources on gtslearning’s trainer portal (www.gtstrainer.com) is also available, subject to meeting minimum order requirements. gtstrainer hosts setup guides and data, PowerPoint slides, timetables, and extra exam information
Module 1 – PC and Notebook Hardware
Types of Computer • Personal Computers • Desktop Computers • Portable Computers • Units, Signaling, and Circuits
Motherboards • Motherboard Layout • Bus Architecture • Motherboard Components • Expansion Bus and Adapter Cards • Motherboard Form Factors • Power Supply Unit (PSU) • Cooling Systems
Processors • Central Processing Unit (CPU) • Features of CPUs • Intel Processors • AMD Processors • CPU Packaging • Notebook Processors
Memory • Memory Types • Memory Characteristics
Storage Devices • Storage Devices • Hard Drives • Drive Controllers • Floppy Drives • Optical Disk Storage • Flash Memory • Tape Drives
Input and Peripheral Devices • I/O Ports and Cables • Input Devices • I/O Devices • Communications Devices • Installing and Configuring Peripherals
Video and Sound Devices • Display Devices • Video Adapters • Audio Devices • Multimedia Input Devices
Module 2 – Operating Systems
Windows Operating System • What is an Operating System? • Windows Architecture • Early Versions of Windows • Windows 2000 • Windows XP • Windows Vista • Windows 7
Managing Windows • Windows Administrative Tools • Configuring Hardware • Screen Savers and Power Management • Managing Software • Managing Services • Windows Registry
Windows Storage Management • Preparing a Hard Disk • Navigating Windows • Working with Folders • Working with Files • Searching For Files • The Recycle Bin • File and Folder Management in Vista • File and Folder Management in Windows 7
Installing and Upgrading Windows • Overview of OS Installations • Installing Windows from CD / DVD • Upgrading the OS • Options for Deploying Windows
Windows Boot Process • Windows Boot Process • The BOOT.INI File • Windows Vista/7 Boot Process • Configuring Boot Devices • Advanced Startup Options
Module 3 – Networking and Printing
Network Concepts • What is a Network? • The OSI Model • Network Devices • Network Transport Protocols • The Internet
Local, Wireless, and Remote Networks • Network Cabling • Wireless Networks • Accessing the Internet :: My Network Places :: Homegroups
Printers • The Print Process • Printer Types • Installing and Configuring a Printer • Maintaining Printers
Module 4 – PC Support
Troubleshooting Techniques • Troubleshooting Models and Processes • Approaching Troubleshooting • Troubleshooting Resources
Basic Troubleshooting Scenarios • Common Hardware Symptoms • Windows Errors • Troubleshooting Applications • Troubleshooting Printers • Network Troubleshooting Basics
Preventive Maintenance • Health and Safety • Static Electricity and ESD • Materials Handling • Disposal of Consumables and Computer Equipment • Physical Inspections • Patch Management • Data Backup
Security • Security Fundamentals • Access Control • Authentication • Accounting • Social Engineering • Malware • Data Security
Professionalism and Communication • Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints