CompTIA PDI+ Student Edition

CompTIA Official Courseware and Training Materials

gtslearning’s CompTIA PDI+ Student Edition is a great value courseware bundle that will prepare your students for CompTIA exam:PD0-001. Fully supported with instructor resources and approved as CompTIA Official, CompTIA PDI+ Student Edition from gtslearning is the only courseware you will need.

CompTIA Official courseware Prepares for PD0-001 Available as print and eBook Complete with full student and instructor resources Download course outline us$39

gtslearning is the world leader in the development and marketing of courseware for CompTIA certifications. Our CompTIA PDI+ courseware has been developed in association with CompTIA to ensure your students are given the very best learning experience. Fully supported with instructor resources and approved by CompTIA, gtslearning content is the very best way to get your students certified.

About this title

This practical 3-day hands-on course will teach students the fundamental principles of supporting printers, scanners, and Multi-Functional Devices (MFD).

		us$39

On completion of this course, students will be able to:

• Install and configure printer and document imaging hardware and drivers.
• Perform color management to calibrate devices.
• Configure network connectivity and functionality for printers, scanners, and fax machines.
• Describe the processes and components of laser and ink dispersion print technologies.
• Perform basic printer maintenance.
• Understand and apply safety and environmental considerations.
• Use appropriate tools and procedures to troubleshoot printer, scanner, and fax hardware, software, and network issues.
• Communicate effectively with customers and use problem management tools and techniques.

Printed books or downloadable eBooks – you decide

gtslearning offers content to suit every classroom or study need. Our printed courseware has been used by training centres around the globe since the late 1990s – all provided as spiral-bound manuals.

Our eBooks provide a cost-effective alternative for you and your students. You don’t need to wait for books to be shipped to you, place your order and you can start reading within minutes.

The gtslearning eBook Viewer can be installed on any computer that meets the following operating system requirements:

• Windows 2000 with Service Pack 3 or later
• Windows XP
• Windows Vista
• Windows 7
• If using Comodo internet security products with Windows, please refer to this support note
• Mac OSX 10.4 and later. If using OSX 10.6 (Snow Leopard), Apple’s Rosetta software needs to be installed on Intel-based Macs.

Please note that gtslearning eBooks are not suitable for viewing on Apple iPhone/iPad, Amazon Kindle or other e-Reader platforms. gtslearning eBooks are non-printable

Certification track

This course will prepare students to take the PD0-001 CompTIA PDI+ Certification exam, for the objectives released in December 2007.
CompTIA Printing and Document Imaging (PDI+) validates the knowledge and skills necessary to support printing and document imaging devices including printers, copiers, scanners, multi-functional devices and fax machines. It is a vendor-neutral certification that recognizes a technician’s understanding of basic electromechanical components and tools, print engine and scan processes and components, color theory and connectivity/networking. The exam also covers soft skills such as customer service, professionalism, safety and environment.

CompTIA PDI+ is recognized by several industry leaders, including Canon, Sharp and Xerox, as a benchmark certification for professionals that service and support document imaging devices.

Target audience

This course is designed for new and intending printer technicians wishing to qualify with CompTIA PDI+ Certification for Printer and Document Imaging Support professionals. It is also suitable for experienced technicians who require an industry-backed credential that validates their skills and knowledge.

Course prerequisites

Ideally, students should have successfully completed gtslearning’s “PC Fundamentals” course or have some basic experience of using a PC. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

• Use a keyboard and mouse.
• Recognize the main components of a PC (disk drives, CPU, memory, and input and output components).
• Start the computer and navigate the Desktop.
• Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories.
• Use Internet Explorer to view websites.

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Course contents

The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. The course also comes with an online practice exam.

An instructor edition of the course is available with margin notes and tips for the trainer. Access to course resources on gtslearning’s trainer portal (www.gtstrainer.com) is also available, subject to meeting minimum order requirements. gtstrainer hosts setup guides and data, PowerPoint slides, timetables, and extra exam information.

Course contents

Module 1 – Print and Document Imaging Basics

Print Processes • The Print and Digital Imaging Industry • The Print Process • Printer Technologies

Printer Connections • Printer Connection Standards • USB Connections • IEEE 1394 (Firewire) Connections • Wireless Connections • Network Connections • Parallel Port Connections • Serial Port Connections • SCSI Connections • Memory Cards

Printer Drivers • Configuring Printer Drivers • Software Printer Ports • Configuring Printer Properties

Scanner Technologies • Scanner Technologies • Installing a Scanner • Color Theory • Configuring a Scanner • Using a Scanner • Anti-counterfeiting Features

Module 2 – Networking

Network Basics • Fundamental Principles of Networks • Cabling and Connectors • Network Technologies • Network and Transport Protocols • TCP/IP • IPX / SPX (NWLink) • NetBEUI / NetBIOS

Network Printing • Network Printer Types • Configuring a Shared Printer • Configuring a Network Attached Printer

Network Scanning • Scanning to Email • Scanning to a Document Server or Shared Folder • Scanning to an FTP Server

Fax Modems • Fax Technologies • Fax Services for Windows

Module 3 – Printer Technologies

Laser Printer Technologies • Laser Print Process • Laser Printer Components • Electrical and Mechanical Components • Laser Printer Accessories • Laser Printer Media

Ink Dispersion Printer Technologies • Ink Dispersion Print Process and Components • Ink Dispersion Printer Media

Module 4 – Maintenance and Troubleshooting

Safety and Environmental Issues • Health and Safety • Operating Environment • Component and Media Storage Issues • Component and Media Disposal Issues

Printer Maintenance • Maintenance Toolkit • Scheduled Preventive Maintenance • Unscheduled Service Calls

General Troubleshooting • Troubleshooting Procedures • Troubleshooting Techniques

Printer Troubleshooting • Diagnostic Tools • Printer Hardware Troubleshooting • Printer Software Troubleshooting

Scanner Troubleshooting • Scanner Hardware Troubleshooting • Scanner Software Troubleshooting

Network and Fax Troubleshooting • Troubleshooting Connectivity • Troubleshooting TCP/IP • Troubleshooting Network Printing • Troubleshooting Fax Issues

Module 5 – Professionalism and Communication

Professionalism and Communication • Customer Service Skills • Communication with a Customer • Basic Troubleshooting Approach • Professionalism • Quality Assurance

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