CompTIA Strata PC Fundamentals Student Edition

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About this title

The course consists of perfect-bound book containing indexed notes, practicals, and review questions, and a companion website (www.strata-learning.co.uk), containing extra practicals and activities, answers to review questions, a comprehensive glossary and two online practice exams.

The course includes a special section dedicated to helping students find a job in PC support. There’s an overview of the industry, advice on where to look for jobs, plus practical help for writing a CV or job application and attending an interview.

The course is designed for self-paced study and blended learning. Instructor resources for the course are available on gtslearning’s trainer portal (www.gtstrainer.com), subject to meeting minimum order requirements. gtstrainer hosts setup guides and data, classroom labs, PowerPoint slides, timetables, and extra exam information.

Target audience

This course and the Strata exams are designed to help candidates acquire the knowledge and skills to do one or more of the following:

• Set up and use a computer at home securely and keep it in good working order.
• Provide informal support for PCs and simple computer networks to colleagues in a small business.
• Prepare to study for the CompTIA A+ certification in PC support skills or other advanced IT education programs.

Course prerequisites

Some experience with using a keyboard and mouse will be helpful but is not essential.

Course contents

Course Introduction

About CompTIA Strata Exams • Course Organization • Course Website • Studying the Course • Finding a Job

Module 1 Setting Up and Using a Computer

Types of Computer • How a PC Works • Desktop Computers • Servers • Laptops and Portable Devices • PC Vendors

Setting up a Workstation and Using Windows • Desktop Computer Cases • System Setup • Basic Windows Skills • Using the Computer • Exercises • Setting up the Computer Exploring the Desktop

Using a Web Browser • Using a Web Browser • Exercises • Browsing a Website • Using a Search Engine • Installing a Plug-in

Module 2 PC Technology and Upgrades

Peripheral Devices • Connecting Peripheral Devices • Input Devices • Adding and Removing Input Devices • Laptop Peripheral Devices • Power Supply • Exercises • Configuring Input Devices

Display Devices • Graphics Adapters • Display Devices • Exercises • Changing Monitor Settings

Storage Devices • Hard Disk Drives • Optical Drives • Removable Storage • Flash Memory • Exercises • Adding a Removable Drive

File Management • Managing the File System • Folders • Files • Searching for Folders and Files • Backup • Exercises • Windows Explorer • Search • Creating, Renaming, and Copying Folders and Files • Deleting and Recycling Files
Printing and Scanning • Printers and Scanners • Laser Printers • Inkjet Printers • Printer Interfaces • Installing and Upgrading Printers • Configuring Printers • Scanners • Installing and Configuring Scanners • Exercises • Using a Printer
Multimedia Devices • Multimedia Ports and Devices • Other Multimedia Devices • Exercises • Playing Audio
PC Performance and Upgrades • Motherboard Components • Processors • System Memory • Expansion Bus • Host Bus Adapters • Performance, Compatibility, and Upgrade Issues • Exercises • Specifying PC Systems

Module 3 Operating Systems

Installing and Upgrading the OS • Microsoft Windows • Apple Mac OS X • Linux • Installing Windows • Upgrading Windows • Exercises • Installing Windows 7
Configuring Windows • Windows Administrative Interfaces • Adjusting Basic Settings • Managing Applications • Exercises • Adjusting Basic Settings
Optimising and Troubleshooting Windows • Optimising Windows • Optimising Drives and the File System • Backups • Diagnostic Tools • Exercises • Monitoring Performance • Compressing Files

Module 4 Networking and the Internet

Setting Up a Network • Fundamental Principles of Networks • Creating a Small Office Home Office Network • Windows Client Software • Exercises • Setting Up a Workgroup
Connecting to the Internet • Accessing the Internet • TCP/IP • TCP/IP Application Protocols • Configuring TCP/IP

Module 5 Troubleshooting and Maintenance

Environment and Maintenance • Safety Hazards • ESD Precautions • Ensuring the Proper Environment • Scheduling Preventive Maintenance • Performing Preventive Maintenance • Maintaining Printers • Materials Handling, Safe Disposal, and Recycling
Troubleshooting • Troubleshooting Models and Processes • Troubleshooting Startup • Troubleshooting Lockups • Troubleshooting Devices • Troubleshooting Applications • Troubleshooting Network Logon • Reporting Problems and Getting Assistance

Module 6 Security

Security Fundamentals • Risks and Attackers • Malware • Social Engineering • Web Threats
Security Controls • Authorisation, Authentication, and Auditing • Access Control • Authentication • Accounting • User Education
Securing a Network • Configuring Web Browser Security • Configuring and Troubleshooting Firewalls • Wireless Network Security • Exercises • Web Security
Dealing with Security Breaches • Malware Symptoms • Anti-virus Software • Windows Update • Backups • Incident Reporting
IT Laws and Guidelines • Data Protection Legislation • Computer Misuse, Copyright, and Fraud Legislation • Privacy and Freedom of Information

Module 7 Taking the Exams

Preparing for the Fundamentals of PC Functionality Exam • Registering for the Exam • Arriving for the Exam • Taking the Exam • After the Exam • Taking the Fundamentals of PC Technology Exam

Module 8 Career Advice

Making a Career Plan • IT Support Job Roles • Searching for Vacancies • Approaching Employers

Index

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