CompTIA A+ Certification Electives
Training courseware overview
This five-day practical “hands-on” course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware. On course completion, students will be able to:
- Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners
This course (when completed in conjunction with "CompTIA A+ Essentials Support Skills") will prepare students to take one of the CompTIA A+ Certification Elective exams:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
This course has been approved through the CompTIA Authorized Quality Curriculum programme.
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Exam voucher bundle
A special courseware bundle is now available for CompTIA A+ Electives that includes a discounted voucher for the certification exam as well as the full courseware. This voucher typically represents a saving of around 10% from the CompTIA non-member price and can be redeemed at a Prometric testing centre.
Target audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
Students should have successfully completed the "CompTIA A+ Essentials Support Skills" course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure basic peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Training courseware content
Module 1: PC Support Industry
PC Support Industry IT Technicians • Remote Support • Depot Technicians • Problem Management • Quality Assurance
Module 2: Configuring and Troubleshooting the OS
Using the Command Prompt Command Prompt and Text Editors • Navigating Directories at the Command Prompt • File Management using a Command Prompt
System Management Tools Options for Deploying Windows • Microsoft Management Console • Windows Optimisation Tools • Remote Utilities • Windows Registry
System Recovery Windows Troubleshooting • System Restore • Emergency Repair • Data Backup
Module 3: Network Support
Connectivity and Client Options TCP/IP • Configuring Network Properties • Configuring Wireless Connections • Configuring Client Options
Sharing Resources Local and Domain User Accounts • Creating User Accounts • Planning and Implementing Groups • Setting Share Permissions • NTFS Folder and File Permissions • Encrypting Files and Folders • Auditing
Internet Standards and Applications Overview of the Internet • Development of the Internet • Internet Services • The World Wide Web • Electronic Mail (Email) • Newsgroups (Usenet) • File Transfer Protocol (FTP) • Telnet • Instant Messaging • Virtual Private Networks • Domain Names • Uniform Resource Indicator • Internet Email Addresses
Configuring Internet Access Accessing the Internet • Web Browser Security
Network Maintenance and Troubleshooting Troubleshooting Networks • Testing TCP/IP
Module 4: PC Maintenance and Troubleshooting
PC Maintenance Electrical Circuits • Maintenance Toolkit • Hazards • Preventative Maintenance • Maintaining Display Devices • Maintaining Disk and Tape Drives • Cleaning Inside the Case • Power Problems
Installing and Removing Hardware Disassembling a PC • Removing Peripheral Devices • Removing Storage Devices • Reassembling the PC • Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources BIOS and CMOS • BIOS/CMOS Setup Programs • System Resources • Plug-and-Play
Troubleshooting and Optimisation Diagnostic Hardware and Software • Troubleshooting, Upgrading, and Optimising Hardware
Maintaining Printers and Scanners Dot Matrix Printers • Inkjet Printers • Laser Printers • Other Printer Types • Scanners • Installing, Maintaining, and Upgrading Printers and Scanners • Printer Troubleshooting • Configuring and Troubleshooting Scanners |
