CompTIA PDI+ Certification
Training courseware overview
This course is intended for new and intending printer technicians wishing to qualify with CompTIA PDI+ Certification for Printer and Document Imaging Support professionals. It is also suitable experienced technicians who require an industry-backed credential that validates their skills and knowledge.
"CompTIA Printing and Document Imaging (PDI+) validates the knowledge and skills necessary to support printing and document imaging devices including printers, copiers, scanners, multi-functional devices and fax machines. It is a vendor-neutral certification that recognises a technician's understanding of basic electromechanical components and tools, print engine and scan processes and components, colour theory and connectivity/networking. The exam also covers soft skills such as customer service, professionalism, safety and environment. "
This practical “hands-on” course will teach you the fundamental principles of supporting printers, scanners, and Multi-functional Devices (MFD). On course completion, you will be able to:
- Install and configure printer and document imaging hardware and drivers.
- Perform colour management to calibrate devices.
- Configure network connectivity and functionality for printers, scanners, and fax machines.
- Describe the process and components of laser and ink dispersion print technologies.
- Perform basic PC maintenance and troubleshooting.
- Understand and apply safety and environmental considerations.
- Use appropriate tools and procedures to troubleshoot printer, scanner, and fax hardware, software, and network issues.
- Communicate effectively with customers and use problem management tools and techniques.
Target audience
Ideally, you should have successfully completed gtslearning's "PC Fundamentals" course or have some basic experience of using a PC. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
- Use a keyboard and mouse.
- Recognise the main components of a PC (disk drives, CPU, memory, and input and output components).
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories.
- Use Internet Explorer to view websites
Training courseware content
Print Processes The Print Process • Printer Technologies • Installing a Printer
Printer Connections Printer Connection Standards • USB Printers • IEEE 1394 (Firewire) Printers • Wireless Printing • Network Printing • Parallel Printers • Serial Printers • SCSI Printers • Memory Cards
Printer Drivers Configuring Printer Drivers • Software Printer Ports • Configuring Printer Properties
Scanner Technologies Scanners • Installing a Scanner • Configuring a Scanner • Using a Scanner
Network Basics What is a Network? • Network Components • Network Topologies • The OSI Model • IEEE 802 Standards • Network Devices • Network Transport Protocols • Server and Peer-to-Peer Networks • Network Components • Implementing a LAN
Network Printing Network Printer Types • Using a Shared Print Server • Using a Network Attached Printer
Network Scanning Scanning to Email • Scanning to a Document Server or Shared Folder • Scanning to an FTP Server
Fax Modems Fax Technologies • Fax Services for Windows
Laser Printer Technologies Laser Printers • Laser Print Process • Laser Printer Components • Electrical and Mechanical Components • Laser Printer Accessories • Laser Printer Media
Ink Dispersion Printer Technologies Ink Dispersion Print Process and Components • Ink Dispersion Printer Media
Safety and Environmental Issues Health and Safety • Environmental and Safety Hazards • Static Electricity and ESD • Component and Media Storage Issues • Component and Media Disposal Issues
Printer Maintenance Maintenance Toolkit • Scheduled Preventive Maintenance • Unscheduled Service Calls
General Troubleshooting Troubleshooting Techniques • Diagnostic Tools
Printer Troubleshooting Printer Hardware Troubleshooting • Printer Software Troubleshooting
Scanner Troubleshooting Scanner Hardware Troubleshooting • Scanner Software Troubleshooting
Network and Fax Troubleshooting Troubleshooting Connectivity • Troubleshooting TCP/IP • Troubleshooting Fax Issues
Professionalism and Communication Customer Service Skills • Communication with a Customer • Basic Troubleshooting Approach • Giving Feedback • Professionalism • Quality Assurance • Handling Customer Complaints
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