New customer service courses, available now!

Our new online customer service training solutions focus on the key drivers that deliver behavioural change:

• Relevant, job-specific training
• Advanced learning process that transfers learning into action
• Support tools for agents, supervisors, and managers
• Industry certification and recognition based on performance

The Customer Service Suite is a set of training programs, tools, and certifications that focuses on developing service excellence in non-technical service providers.

The suite includes training programs for customer service, e-mail, up-selling and cross-selling, as well as a coaching program for supervisors. Each program is supported by reinforcement tools and a professional certification.

Instructor-led courseware

Developed for delivery in the classroom and fully-supported with instructor and student resources:

• gcs050 Getting to the heart of telephone sales

Online blended learning

The very best blend of self-paced and instructor-supported learning for customer service skills. The following titles are available now:

• gcs060 Sales: the other side of service
• gcs070 Getting to the heart of customer service
• gcs080 Diagnostic troubleshooting
• gcs090 Making it happen
• gcs100 Getting to the heart of email communication
• gcs110 Getting to the heart of field service
• gcs120 Getting to the heart of technical support

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Want to book a place, see a demo or more information?
Call gtslearning today on 020 7887 7999.