CompTIA A+ Certification (220-901, 220-902) FastTrack Study Guide

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ALL you need to qualify with CompTIA’s latest A+ certification exams

  • Published January 2016, prepares for 220-901, 220-902
  • Fully-integrated with Professor Messer’s training videos
  • CompTIA CAQC approved with an outstanding 5/5 Procert Labs score
  • Available as downloadable eBook with instant download, delivered through Adobe Digital Editions or printed book
  • Over 400 exam practice questions included

eBook: only $35

Also available with Self-Study Live Labs for just $109

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Printed book: only $89*

Also available with Self-Study Live Labs for just $159*

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Contents

This book/downloadable eBook is for anyone wishing to qualify with the latest CompTIA A+ Certification exams (220-901 and 220-902). It is perfect if you want to improve your skills in PC support and administration. Success in the CompTIA A+ exam helps to prepare for a career in IT support, perhaps leading to further CompTIA vendor-neutral certifications or qualifications from Microsoft, Cisco and others.

Professor Messer videos are fully integrated into the book with quicklinks taking you to video content that matches the section you are studying. This is unique and exclusive to gtslearning.

Our eBooks use Adobe Digital Editions to manage content, get eBook support. eBooks are available instantly on purchase. All eBooks from gtslearning give 12 months access to the eBook content. Please note that eBooks are not printable.

What should you know?

You should have basic experience of using a PC, Microsoft Windows and browsing the Internet. You should be able to:

  • Use a keyboard and mouse
  • Recognize the main components of a PC and different data media such as USB drives and DVD
  • Start the computer and navigate the desktop
  • Use Windows Explorer to create directories and subdirectories and manage files
  • Use Internet Explorer to view websites.

Module 1 / Peripherals and Adapters

  • Motherboard Components • System Case Types • Disassembling a PC • Motherboard Layout and Sizes • Bus Architecture • Motherboard Components • Expansion Slots • Labs • Identifying PC Components
  • Connection Interfaces • I/O Ports and Cables • USB Ports • Other Port Types • Wireless Ports • Expansion Cards • Input Devices • Installing and Configuring Peripherals
  • Display Devices • Display Device Types • Comparing Display Devices • Modern Display Connectors • Other Display Connectors • Video Cards • Touchscreens and Digitizers • Troubleshooting Display Problems
  • Audio and Multimedia Devices • Audio Devices • Imaging Devices • Multimedia Devices • Labs • Identifying PC Ports • Connecting Peripheral Devices • Upgrading the Graphics Adapter
  • Removable Storage Devices • Storage Devices • Storage Adapters and Cables • Installing Storage Devices • Optical Disc Drives • Flash Drives • Tape Drives

Module 2 / System Components

  • Mass Storage Devices • Hard Drives • Solid State Drives • Troubleshooting Hard Drives • Installing RAID Arrays • Troubleshooting RAID • Labs • Adding Storage Devices
  • System Memory • Random Access Memory (RAM) Types • RAM Configurations • Installing and Upgrading Memory • Labs • Upgrading Memory
  • Processors • Central Processing Unit (CPU) • CPU Architectures • Other CPU Features • CPU Packaging • Cooling Systems • Installing and Upgrading CPUs
  • BIOS and UEFI • BIOS and UEFI System Firmware • Configuring Component Properties • Configuring Devices and Boot Properties • Configuring BIOS Security • Upgrading Firmware • Diagnostics and Monitoring • Labs • System Setup
  • Power Supplies • Electrical Circuits • Power Supply Unit (PSU) • Connector Types and Voltages • Installing a Power Supply Unit
  • Custom Configuration • Configuring Computers for Business • Configuring Computers for Home Use

Module 3 / Troubleshooting and Mobile Devices

  • Troubleshooting System Components • Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Motherboard Components • Labs • Removing and Installing FRUs • Testing Hardware Components • Diagnosing System Errors
  • Laptops • Laptop Types • Laptop Features • Laptop Expansion Options • Laptop Power Supplies
  • Mobile Devices • Mobile Device Types • Mobile Accessories and Ports
  • Troubleshooting Mobile Devices • Laptop and Mobile Disassembly • Upgrading Laptop FRUs • Upgrading Laptop System Components • Troubleshooting Mobile Power • Troubleshooting Mobile Displays • Troubleshooting Other Mobile Problems • Labs • Removing and Installing Laptop FRUs

Module 4 / Printer and Network Hardware

  • Printers • Printer Types • Laser Printers • Inkjet Printers • Impact Printers • Thermal Transfer Printers
  • Configuring Printers • Installing Printers • Configuring Printers • Sharing and Networking Printers • Labs • Installing a Printer
  • Troubleshooting Printers • Routine Printer Maintenance • Maintaining Laser Printers • Maintaining Other Printer Types • Troubleshooting Print Errors • Troubleshooting Print Defects • Labs • Printer Maintenance
  • Network Architectures • Basic Network Concepts • Network Topologies • The OSI Model • Types of Network
  • Ethernet Networks • OSI Model Physical Layer • Twisted Pair Cabling and Connectors • Installing and Testing Network Cables • Fiber Optic Cabling and Connectors • Coaxial Cabling and Connectors • OSI Model Data Link Layer • Network Cards • Hubs, Bridges, and Switches • Troubleshooting Wired Links • Labs • Connecting to a Switch

Module 5 / Networks

  • Wireless Networks • Wireless Network Devices • Wi-Fi Standards • Wireless Network Security • Configuring a SOHO Access Point • Troubleshooting Wireless Links
  • Internet Connections • Internet Connection Types • Legacy Internet Access Methods • Broadband Internet Access Methods • Wireless Internet Access Methods • Labs • Connecting to an Access Point
  • Internet Protocol • OSI Model Network Layer • The TCP/IP Suite • Internet Protocol and IP Addressing • Subnet Masks • Classless Addressing • Configuring IP • Troubleshooting IP • IP Version 6
  • Routers and Firewalls • IP Routing Basics • TCP and UDP Ports • Configuring a SOHO Router Firewall
  • Troubleshooting Networks • Domain Name System (DNS) • Internet Application Services • File and Printer Sharing Services • Other Network Services • Labs • Troubleshooting a Network

Module 1 / Supporting Windows (1)

  • Windows Operating System • What is an Operating System? • Microsoft Windows 7 • Microsoft Windows 8 • Microsoft Windows Vista • Windows System Requirements • Windows Upgrade Paths • Labs • The Windows Desktop
  • Administration Tools • Control Panel and System Properties • User Account Control • Administrative Tools • Command Prompt and Text Editors • File Explorer • Shut Down • Windows Registry • Labs • System Administration Tools
  • Managing Storage • Disk Partitions • File Systems • Disk Management Tool • Adding Arrays (Dynamic Storage) • Drive Status • Command Line Disk Management • Mount Points and Disk Images • Labs • Disk Management
  • Managing Files • File Explorer • OneDrive • Navigating Directories using a Command Prompt • File Management using a Command Prompt • Labs • File Management
  • Managing Applications • Managing Software • Managing Services • msconfig • Task Manager • Windows 8 Task Manager • Labs • Application Management

Module 2 / Supporting Windows (2)

  • Managing Devices • Configuring Hardware • Device Manager • Display and Sound Settings • Power Options • Labs • Device Management
  • Managing Performance • Viewing System Information • Performance Monitor • Advanced System Properties • Labs • System Management Utilities
  • Troubleshooting Windows • Troubleshooting Models • Troubleshooting Procedures • Event Viewer • Windows Error Reporting • Windows Troubleshooting Tools • Troubleshooting Windows Errors • Troubleshooting Applications Errors • Labs • Event Viewer
  • Managing Users
  • Installing Windows • Windows Installation Overview • Installation Boot Methods • Preparing the Hard Disk • Completing an Attended Installation • Options for Deploying Windows • Labs • Installing Windows

Module 3 / Supporting Windows (3)

  • Troubleshooting Boot Problems • BIOS and UEFI • Troubleshooting Boot Problems • System Restore • Advanced Boot Options Menu • System Repair and Reinstallation • Labs • Boot Troubleshooting • Advanced Recovery Options
  • Maintenance and Backup • Disk Maintenance Utilities • Task Scheduler • Patch Management • Data Backup • Restoring User Profiles • Labs • Windows Maintenance Tasks
  • Threats and Vulnerabilities • Security Fundamentals • Security Policies • Social Engineering • Network Footprinting and Fingerprinting • Network Attack Strategies
  • Viruses and Malware • Types of Malware • Anti-Virus Software • Malware Symptoms • Researching Malware • Quarantine and Remediation • Preventing Malware Infections • Security Center and Windows Defender • Labs • Anti-Virus Software
  • Securing Workstations • Digital Security • Authentication • Password and Account Policies • Workstation Security • Physical Security • Labs • Account and Password Policies
  • Securing Data • Data Policies • Corporate Security Policy • Data Encryption • Data Disposal Methods • Incident Response Policies

Module 4 / Supporting Windows Networks

  • Configuring Network Connections • Network Card Properties • Establishing Networking Connections • Configuring Internet Protocol (IP) • Establishing Internet Connections • Remote Access Utilities
  • Securing Network Connections • Configuring the Browser • Network and Host Firewalls • Windows Firewall • Securing SOHO Networks • Labs • Network Connections and Windows Firewall
  • Configuring Shared Resources • Domains • Workgroups and Homegroups • Configuring File and Folder Sharing • NTFS File and Folder Permissions • Labs • Windows Homegroup Networking
  • Virtualization and Services • Virtualization Basics • Purposes of Virtual Machines • Security Requirements • Cloud Computing • Networked Host Services • Labs • Windows Domain Networking

Module 5 / Linux, OS X, and Mobile OS

  • Linux Operating System • Linux Distros and Shells • Linux Disk and File Management Commands • Securing a Linux File System • Managing Linux User Accounts • Linux Software and Patch Management • Troubleshooting Linux OS • Labs • Installing and Configuring Linux
  • OS X • Apple Macs and OS X • OS X File Management • OS X Users and Passwords • OS X Software Management • OS X Networking • OS X Diagnostic Utilities • OS X Troubleshooting
  • Mobile Operating Systems • Android, iOS, and Windows Mobile • Features of Mobile Operating Systems • Cellular Data Networks • Wi-Fi and Bluetooth Networks • Mobile Device Synchronization
  • Mobile OS Security and Troubleshooting • Mobile OS Security • Mobile OS Access Control • Mobile OS Policies • Mobile OS Troubleshooting Tools • Troubleshooting Mobile OS Issues • Troubleshooting Mobile Wireless Issues • Troubleshooting Mobile Security Issues
  • Safety and Environmental Procedures • Local Government Regulations • Electrical Safety • Cable Management and Lifting Techniques • Component Handling • Environmental Controls • Power Problems • Disposal and Recycling • Labs • Implementing an Anti-ESD Service Kit • Cleaning and Preventive Maintenance
  • Professionalism and Communication • Customer Service Skills • Communication Skills • Professionalism • Handling Customer Complaints